退款政策
Return & Refund Policy
At KINGKING, we value your trust and satisfaction. Our goal is to provide high-quality health products that help you achieve a better, healthier, and happier life. If you are not fully satisfied with your purchase, we are here to help.
1. Returns
• You may request a return within [7–14 days] of receiving your order.
• To be eligible, the product must be unused, unopened, and in its original packaging.
• Products that have been opened, used, or damaged (not due to our error) are not eligible for return.
• Certain items, such as perishable goods, promotional items, or free gifts, are non-returnable.
2. Refunds
• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within [7–10 business days] to your original payment method.
• Shipping fees and handling charges are non-refundable unless the return is due to our error (e.g., defective or wrong item sent).
3. Exchanges
• We only replace items if they are defective, damaged, or sent incorrectly.
• If you need an exchange for the same item, please contact us at 📧 info@kingking.sg /📞 +65 8972 5097.
4. Return Shipping
• Customers are responsible for paying their own shipping costs for returning items.
• If the return is due to a defective or incorrect product, KINGKING will cover the return shipping fee.
5. Contact Us
For any questions about returns or refunds, please contact our support team:
📧 info@kingking.sg
📞 +65 8972 5097
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退换货与退款政策
在 KINGKING，我们重视您的信任与满意。我们的目标是为您提供高品质的健康产品，帮助您拥有更健康、更幸福的生活。若您对购买的商品不完全满意，我们将竭诚为您提供协助。
一、退货政策
• 您可在收到商品后 【7–14天】 内提出退货申请。
• 退货商品必须保持 未开封、未使用，且包装完整。
• 已开封、已使用或因个人原因导致损坏的商品，恕不接受退货。
• 部分商品不可退货，例如：易腐烂商品、促销商品或赠品。
二、退款政策
• 我们在收到并检查退回商品后，会通过邮件通知您退款结果。
• 如审核通过，退款将于 【7–10个工作日】 内退回至您的原支付方式。
• 运费及相关手续费 不予退还，除非因我方原因（如发错货、产品有瑕疵）。
三、换货政策
• 仅在商品存在 质量问题、运输损坏或发错货 的情况下，才接受换货。
• 如需更换相同商品，请联系我方客服：📧 info@kingking.sg /📞 +65 8972 5097。
四、退货运费
• 除非因产品质量问题或发错货，退货运费需由客户自行承担。
• 若因我方责任导致退货，KINGKING 将承担相关运费。
五、联系我们
如有任何退换货或退款相关问题，请与我们联系：
📧 info@kingking.sg
📞 +65 8972 5097