物流政策
Shipping Policy
At KINGKING, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully before making a purchase.
1. Processing Time
• All orders are processed within [1–3 business days] after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
• We partner with trusted courier services to ensure reliable delivery.
• Estimated delivery time:
• Domestic (Singapore): [2–5 business days]
• International: [7–21 business days], depending on destination and customs clearance.
• Delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather conditions, courier issues).
3. Shipping Fees
• Shipping fees are calculated at checkout based on weight, size, and destination.
• Free shipping may be offered for orders above [X amount], as stated in promotions.
4. Order Tracking
• Once your order is shipped, you will receive a tracking number via email.
• Customers can track their parcels directly on the courier’s website.
5. Customs, Duties & Taxes
• International orders may be subject to import duties, customs taxes, or fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the product or shipping price.
6. Undeliverable Packages
• If a package is returned to us due to an incorrect address provided by the customer, refusal to pay customs fees, or failure to collect the parcel, reshipping costs will be borne by the customer.
7. Contact Us
For any shipping-related inquiries, please contact our support team:
📧 info@kingking.sg
📞 +65 8972 5097
📞 +65 8972 5097
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运输与配送政策
在 KINGKING，我们致力于为您安全、及时地送达订单。请您在下单前仔细阅读本政策。
一、处理时间
• 所有订单将在付款确认后的 【1–3个工作日】 内处理。
• 周末及公共假期的订单，将在下一个工作日处理。
二、配送方式与时间
• 我们与可靠的物流合作伙伴合作，确保配送安全。
• 预计送达时间：
• 新加坡本地： 【2–5个工作日】
• 国际订单： 【7–21个工作日】，视目的地及清关情况而定。
• 上述时间仅为预估，实际可能因清关、天气或物流问题而延迟。
三、运费说明
• 运费将在结账时根据 重量、体积及目的地 自动计算。
• 对于符合条件的订单（例如满 【X金额】），可能享受免运费优惠，具体以促销信息为准。
四、订单追踪
• 当您的订单发货后，我们将通过电子邮件发送物流追踪号码。
• 您可通过物流公司官网输入追踪号码查询配送进度。
五、关税与税费
• 国际订单可能会产生进口关税、清关税费或目的国额外收费。
• 这些费用由客户自行承担，并不包含在商品价格或运费中。
六、无法投递情况
• 若因客户提供错误地址、拒付关税或未按时领取包裹，导致包裹退回，二次寄送所需费用将由客户承担。
七、联系我们
如对运输与配送有任何疑问，请联系：
📧 info@kingking.sg
📞 +65 8972 5097